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Working location: Medini 7 , Nusajaya
Working hour: Monday - Friday, 8:30am to 5:30pm
Salary range: RM2,500 - RM3,500 (Depends on experience & last salary) + RM100 Transport allowance (Upon confirmation)
*12 months contract, renewable after 12months.
Job description :
The Successful Candidate will have at least 2 years of Customer Service experience from Call Centre company serving SG clients.
Job Responsibilities :
- Provide an amazing, personalized experience to each customer. No copy and paste answers, only meaningful, personalized replies with love and care injected into each message.
- Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.
- Analyze customer feedback while continuously looking for ways to improve customer experience.
- Ensure feedback flows to all teams in order to improve.
- Strive to give every customer the Salty Experience we can truly proud to be a part off.
- Compile and update FAQs / self-help guides to educate and address client needs.
Job Requirements:
- At least 2 years of Call Centre Customer Service Experience.
- At least SPM holder.
- Excellent command of English Language.
- Handled Singapore client experience.
- Excellent communication skills.
- Enjoy spending hours communicating with the customers.
- Technology and automation is your good friend.
- You can communicate technically with NON-technical people.
- You have an innovative mind and are a self-starter.
- Proactive in coming up with ideas and solutions that will improve customer experience.
Job Types: Full-time, Contract
Contract length: 12 months
Salary: RM2,700.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Do you handle Singapore customers / clients before?
Experience:
- Customer Service: 2 years (Preferred)
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